Virtuální agenti

Virtuální agenti, or virtual agents, refer to computer programs or systems designed to interact with users in a human-like manner, often through natural language processing and artificial intelligence. They can take various forms, including chatbots, voice assistants, and automated customer service representatives. Virtual agents are implemented to provide assistance, answer queries, and perform tasks on behalf of users, often simulating conversation and behavior typical of a human agent. They are commonly used in customer support, information retrieval, personal assistance, and as interactive interfaces for various applications. The effectiveness of virtual agents is largely dependent on their ability to understand user intent, manage dialogues, and provide relevant responses, making them a key component in enhancing user experience in digital interactions.